Conflict management training: dealing with difficult people
For when you need to deal with angry, hostile or demanding individuals
A depressingly common feature of every modern workplace is the potential for conflict. This conflict management course enables you to help your staff to deal with difficult people and situations by focusing on five key conflict management approaches:
- Understanding the reactions of yourself and the other person
- Managing the interpersonal dynamics of a conflict situation
- Reducing the emotional charge of the situation
- Establishing a position of trust as a basis for negotiation
- Ensuring the interests of you and the other person are met
- Turning conflict into partnership
Achieving real changes in behaviour
To ensure that the course transfers real learning into the workplace it is designed to meet these critical training objectives:
The course has the following objectives:
- To help your delegates understand and moderate their reactions to conflict
- To enable your delegates to develop a greater awareness of how their own behaviours, emotions and values affect conflict situations
- To help your delegates to develop an understanding of the reactions of others in a conflict situation
- To enable your delegates to manage the behaviour and reactions of others in conflict situations
- To help your delegates to foster a negotiating relationship in a conflict situation
Tailored to your needs
This 1-2 day training course is delivered in-house and can be tailored to reflect the specific conflict situations that people in your organisation encounter. Your delegates will leave the course with a greater understanding of how to make those potential conflict situations productive rather than destructive. The course can also be delivered in conjunction with our Assertiveness and self-esteem course. Your delegates' learning from the course can be supported by our True Colours self-development modules to enhance the effectiveness of the intervention.
Find out more
You can download a sample conflict management training course outline based on the programmes we have developed for our clients over the years. You can contact us to find out more about our approach and how we can meet your precise needs and objectives.
