Mid-level ability tests for customer service, retail and admin roles
When you need customer service focused tests: B2C Business Challenges
B2C mid-level ability tests cover a broad ability range for the assessment of call centre staff, team leaders, sales staff, retail staff, customer service staff, administrators, office workers, secretaries, and school-leavers (GCSE and above). The B2C series consists of 5 tests measuring verbal reasoning, numerical reasoning, checking ability, classification ability and proof-reading ability.
What makes it special?
- All tests in this series utilise simple reference material which relates to a High Street Music Store. This provides a context which is non-threatening and fun while maintaining a business focus.
- A number of short tests enable users to select those which are most relevant to job content.
- The series includes general purpose verbal and numerical Tests, with additional clerical/administrative tests for more specific applications.
- The checking test is suitable for call centre roles that require people to learn systems, check detail and reconcile different sources of information and spot errors.
- Numerical test reference material minimises use of words to make the tests more accessible to people whose first language is not English.
- High reliabilities coupled with outstanding candidate-friendliness.
- Extensive practice materials for candidates prior to the testing session.
- Online versions available through the CATO system.
