Retail and customer service recruitment
Working with some of the UK's leading retailers including ASDA, The Co-operative Group and Home Retail, we have used our knowledge of psychometric testing, values-based assessment and assessment centre design to enable these clients to improve their sifting and selection procedures.
We focus on the values and attitudes underlying great customer service, resulting in huge cost savings through more efficient candidate sifting, reduced numbers of assessment centres needed, more effective performance and increased retention as a result of better quality hires.
We can provide affordable off-the-shelf solutions to retailers or create bespoke assessments that match the specific challenges and scenarios of any retail role. These include ability and aptitude tests, such as verbal and numerical reasoning, personality assessments and situational judgement tests.
From paper and pencil psychometric testing to leading edge online solutions, we consider the needs of both the candidate and the client in their design, based on our technical and psychological knowledge of the user experience.
Read some our case studies about our work with retailers
Implementing online assessment at Specsavers
Strengthening Graduate recruitment at Boots
Designing a development centre for Turkish Mobile retailer Avea
Our Retail recruitment Clients
What our clients have to say:
"The new online process has ensured that we see the top 20 per cent of candidates at interview stage, rather than 50 per cent as before. It is more consistent and we're getting a much better fit and are filling vacancies quicker. We are able to offer positions to those that are successful within 10 days of their application."
Judith Colbert, Resourcing Manager, ASDA
